Refund Policy

Last updated: 12 October 2026

UIVRA is operated by Ruslan Savchuk, an individual trading as UIVRA.

This policy explains how to request a refund for UIVRA purchases, and what happens when a refund is approved. It applies to UIVRA Pro subscriptions, UIVRA Pro Lifetime, and AI Credits.

1. Payments are handled by Paddle

All payments are processed by Paddle.com Market Ltd ("Paddle") as merchant of record. Paddle is the merchant for the transaction and issues approved refunds directly to your original payment method. Refund requests are handled in accordance with applicable consumer law and Paddle's refund policies, which apply in addition to this policy.

2. Requesting a refund

If you believe you are entitled to a refund, contact us at ruslikruslan0000@gmail.com and include the email address used at checkout and a short description of the issue.

A refund is not guaranteed. Each request is reviewed on its merits against applicable law and the circumstances of the purchase, and we will tell you the outcome. Where a request is approved, the amount returned may be the full purchase price or a portion of it, depending on what has already been used or the period already served.

3. Subscriptions (UIVRA Pro annual)

Cancelling a subscription

You can cancel your UIVRA Pro subscription at any time during the subscription itself. A cancellation takes effect at the end of the period you have already paid for, and no further renewals are taken.

Please note that cancelling is not the same as receiving a refund. Cancelling stops future renewals, but it does not automatically entitle you to a refund for the period you have already paid for and used. If you would like to request a refund for that period, contact us as described in section 2 and the request will be reviewed.

Refunds for a subscription period

After Paddle approves a full refund for the purchase that currently provides your annual Pro access, that access is revoked. Another valid Pro purchase, if present, remains available. Partial refunds are reviewed separately and do not automatically remove the full entitlement.

4. UIVRA Pro Lifetime

Lifetime is a one-time purchase with no renewal, so there is nothing to cancel. If you believe you have a grounds for a refund, contact us as described in section 2 and the request will be reviewed.

After Paddle approves a full refund for the Lifetime purchase that provides your Pro access, that entitlement is revoked. A separate valid Pro purchase remains available.

5. AI Credits

AI Credits are prepaid, non-renewing credits. If you believe you have purchased credits in error or that they have not been credited to your account, contact us as described in section 2. We will investigate, including whether the purchase reached our records at all.

After Paddle approves a full refund, unused credits traced to that specific purchase are removed from your balance. Credits already consumed are not restored or made available again; your balance never becomes negative. A partial refund needs individual review because its amount does not identify how many credits to remove.

6. How long refunds take

Once a refund is approved by Paddle, it is issued to your original payment method. The time it takes to appear depends on your bank or card issuer, and is outside our control. We will confirm approval as soon as it has been processed.

7. Payment disputes and chargebacks

If you have a question about a payment, please contact us first. We would rather resolve a billing question directly than through a chargeback, which can take considerably longer for both of us. Please note that initiating a chargeback with your bank does not by itself suspend the review of a refund request made to us.

8. Changes to this policy

We may update this policy. We will post the updated version on this page with a new "last updated" date. Requests received before an update are reviewed under the policy in effect at the time of the request.

9. Contact

Refund requests and questions can be sent to ruslikruslan0000@gmail.com. See also our Terms of Service and Privacy Policy.